Terms & Conditions

1. Scope of Service & Jurisdiction

Moroccan Home Styling (MHS) is a luxury event design, boutique staging, and specialty lounge rental house based in New York City. These Terms and Conditions are governed exclusively by the laws of the State of New York. Any legal inquiries or resolutions related to our event contracts are subject to the exclusive jurisdiction of the courts located in New York County, New York.

2. Booking & Financial Commitments

  • Retainer: A 50% non-refundable retainer is strictly required to secure your requested event date and hold specialized inventory.

  • Final Payment: The remaining balance must be cleared exactly 14 days prior to the scheduled event delivery or customer pickup date.

  • Damage Hold: A fully refundable Damage Deposit is applied to your final invoice to guard our authentic vintage textiles and custom metal craftsmanship. This deposit is returned within 7 business days post-event, minus any item cleaning, structural damage, late return fees, or loss expenses.

3. Customer Pickup & Drop-Off (Ready-to-Style Packages)

For clients utilizing our self-service pickup and drop-off option at our New York City location:

  • Transport Liability: The client assumes 100% financial and physical responsibility for all rental items the moment they are loaded into the client’s vehicle. Items must be transported in a clean, fully enclosed, weather-proof vehicle.

  • Inspection on Release: Both MHS and the client will inspect and count all inventory items at the time of pickup to verify their pristine condition.

  • Strict Return Timelines & Late Penalties: Items must be returned to our designated NYC location on the exact date and time specified on your invoice. Late drop-offs interfere with upcoming client bookings and turn away business. If items are not returned on time, a penalty equal to 100% of the total daily package rental rate will be charged for each day the items are late, in addition to an immediate forfeiture of your Damage Deposit.

  • Non-Return Status: If items are not returned within 48 hours of the scheduled time and no communication is established, the items will be legally classified as stolen/lost, and the client will be billed for the full replacement value of the entire collection.

  • Packing Materials: All items must be returned packed exactly as they were received, utilizing the provided protective bins, wrap, and textile bags.

4. Operational Guidelines & Logistics (MHS Delivery & Setup)

  • Weather Alternative: The client must establish a secure weather backup setup (such as a structural tent or an interior room configuration) for any planned outdoor spaces. Whether MHS handles delivery or the client sets up themselves, our items must never be exposed to open-air rain, heavy mud, or standing water.

  • Inventory Positioning: For full-service events, staged structural environments and design pieces must remain at their coordinates of placement. Redecorating, displacing, or dragging vintage rugs and low sofas post-installation across concrete surfaces is strictly forbidden.